Book your session at Petite Ile

We have a new booking and payment system: Clubplanner. There are several ways to use Clubplanner:

• You had a membership or a 10-entry card in the past. To log in for the first time, read the HOW IT WORKS section below! It’s very important in order to link your old membership or card to the new system.
  
  
• To book a session click here.
  
  
• For convenience, use the MYCLUBAPP app, which you can download for free from the App Store (Apple) or Google Play (Android).
  
  
  
  

HOW DOES IT WORK?

The first time you log in to Clubplanner, you need to register.

If you use MYCLUBAPP, you first need to choose Petite Ile. You can do this on the map or in the search field.

If you’re already registered at Petite Ile, you need to use the digits of the membership number on the back of your membership card. (Careful, only use the digits without the zeros: for example, Test Tom’s membership number is “0003291ILE”, so he uses “3291”).

As your password, use the same digits followed by the first two letters of your surname, followed by the first 2 letters of your first name (in the example above, the password is therefore 3291teto). Then click “SIGN IN”.

By clicking the circle with the portrait at the top right of the screen, you access your personal details. By clicking “Account settings” you can change your address, language, password and add an email address.

You can use this email address for your future logins.

Once you’re logged in, you can click on the calendar to book a session. At the top of the page, click “BOULDER/BLOC” to book a session. At the bottom of the page, you’ll see your confirmed bookings.
To cancel a booking, swipe it to the left, then confirm that you want to cancel it.

By clicking the webshop icon, you access the online shop, where you can buy entries and memberships.

You can book your session up to 7 days in advance. You can book for a maximum of 4 people and, for now, a maximum of 3 sessions per week. Your session will be paid at the time of booking, or deducted from your 10-entry card or your membership. You can cancel your booking free of charge up to 15 minutes before the booking time. After that, the entry fee cannot be refunded.

If you still have trouble logging in, you can email us at [email protected] or call us during office hours on 0032 491 95 12 48.
You can download the Clubplanner manual in French or Dutch.