FAQ

If you have a monthly membership paid by direct debit, you can pause it for any reason for a minimum of 14 days and a maximum of 2 months.

For medical reasons, on presentation of a valid medical certificate, you can pause your membership at any time and for any length of time.

Annual memberships, try-out memberships and 10-entry cards cannot be paused.

If we receive your pause request before the 25th of the month, the number of paused days will be deducted from the following month’s payment. If we receive your request after the 25th, the days will be deducted from the payment of the second month. (For example, if you ask us on 21 September to pause your membership from 1 to 15 October, you will pay 15 days less in October. But if you ask us on 27 September to pause it from 1 to 15 October, you will only pay 15 days less in November. Note: in that latter case, if you decide to end your membership for November, the October pause period cannot be refunded.) If you’d like to pause your membership, please let us know at least two working days in advance by emailing [email protected], stating the start and end dates of your pause. Your membership will resume automatically after the end date. You can always extend the pause by contacting us at least two working days before it ends. Shortening a pause, however, is not possible.

If you’d like to cancel your monthly membership, send an email to [email protected].

• To avoid being billed the following month, your request must be received before the 25th day of the current month.
• Requests sent after the 25th will take effect at the end of the following month.

Your access to our services will remain active until the end of the last month already paid.

You can log in via the MyClubPlannerNew app or on the website petiteile.clubplanner.be.

Then click "Forgot password" to reset your password and access your account.

If you already have an account at our gym, use the same email address as your login.

You can check your membership status via the MyClubPlannerNew app or on the website petiteile.clubplanner.be

Log in with your email address and password.

When you sign up and buy your membership, you receive a copy of your contract by email. If you can’t find your contract, you can always email us at [email protected] to request a copy.

You can check and top up your club balance via the app or at the front desk.

If your bank account number changes, please let us know by email so we can update the direct debit for your monthly membership: [email protected]

Need an invoice or a receipt? You can request one by email at [email protected], with the day and time of payment and the item purchased. You can also ask for it at the front desk before paying.

Via your profile in the MyClubPlannerNew app, or when you sign up at the front desk.

You can buy a gift voucher through our webshop using the button at the top right of the home page.

Explore our different climbing options!

Climb on our bouldering walls:
Bouldering is a form of climbing that needs no ropes or harness. You move on shorter walls (3.5 to 4.5 m high) with a fully padded floor to keep you safe. This style of climbing doesn’t require a partner, which makes it accessible and convenient for everyone.
To discover bouldering in detail, check out our explainer video (TBC). Before you start, a member of our team will give you a short safety introduction.

Introductory bouldering course:
For a more complete and personalised introduction, we offer introductory bouldering courses. They’re perfect for learning the basics and developing your skills in a guided, safe setting.

Yes, we have mixed changing rooms with benches and individual cubicles. There are also 4 individual showers.

We provide lockers in our gym for your convenience. Our lockers don’t come with padlocks – feel free to bring your own! We accept no responsibility for lost or stolen items, so we recommend locking away all valuables (wallets, keys, laptops). Lockers are for day use only.

Absolutely! We’ve chosen to no longer gender our changing rooms.

Wear something you feel comfortable moving in. We suggest flexible trousers and nothing too baggy. Shorts or trousers that don’t need a belt are best. Just make sure to bring socks to wear with our rental shoes.

For information about birthday parties, please visit the birthday page.

Any group of 6 or more climbers must notify the gym by email at [email protected] with at least 72 hours notice before your visit. Our management team will help make sure payment and all required paperwork (such as invoices and other formalities) are handled properly before you arrive.

Large groups of climbers or multi-family groups who show up without a prior booking may be refused entry, at our staff’s discretion, depending on how busy the gym is.

Yes! We love having kids in our gym, but to make sure everyone stays safe, we’ve limited the hours for children under 6.

Parental supervision is required for children under 13.

Minors over 13 can climb at Hall9 without parental supervision. We ask that you always carry a written authorisation from a parent or guardian. You can download a sample authorisation.

Absolutely! We have an area in our gym dedicated to kids. It offers several activities and is separate from the adult climbing area, which makes communication easier and helps everyone feel more at ease in a space of their own. HOWEVER, use of this area is subject to rules.

We have FREE WiFi throughout our gym!

We keep all lost property for one week in our bins, sorted by day of the week. Want to be sure a lost item is with us? Send an email to [email protected] and describe what you lost as clearly as possible.

Yes! Our gym welcomes dogs before 6:00 pm on weekdays. Our dog policy is as follows:

• Dogs must be kept on a leash.
• Dogs are not allowed on the mats.
• We ask that all dogs have been walked beforehand.
• If a dog becomes disruptive to our other visitors, the dog and its owner may be asked to leave by our staff.